FAQ
Questions people actually ask
Short, honest answers. If yours isn’t here, write to us.
Before you install
What is LucidCore, in one sentence?
A plugin you install once on the computer or NAS that runs Emby Server. It improves search, requests, the home screen and on-screen messages for everyone who uses your server.
Which version of Emby do I need?
Emby Server 4.10 or newer, on Windows or Linux, including Docker installs. Older versions of Emby are not supported, and neither is Emby for macOS: it is built on an older version of .NET than LucidCore needs. The install guide says what to do after a big Emby update.
Do I need Emby Premiere?
No. LucidCore works on its own, with or without Premiere.
Do my Emby users need to install anything?
No. They keep using the official Emby apps. LucidCore is installed once, on your Emby server.
Will it work on TVs and phones, or only in the browser?
LucidCore works with every official Emby app: in the browser, on computers, phones, tablets and TVs. Nothing needs to be installed or changed in the apps.
The one exception is the old Emby app for Android TV. It isn’t officially supported: most features partly work there, but LucidTop rows can’t appear.
Does it work with a Chinese or non-English library?
Yes, that’s where it shines. With a free TMDB key, LucidSearch adds the titles each film and show carries in the languages you choose, plus its original title, so people find it whether they type the Chinese, English or original name. Accents are optional. You name the home screen rows yourself, in any language.
Will it slow my server down?
No. Search answers from its own index, built for this one job, instead of querying Emby’s database on every keystroke, so results keep up with typing even on large libraries. Heavier work, like recommendations and trending rows, runs at night.
Plans and your account
What is free?
LucidCore on one Emby server, within the Free limits on the pricing page.
How do I get my license key?
Select Sign in on this site, then Create a free key. Your key is on your account page. Copy the key and paste it in Emby: Dashboard, Plugins, LucidCore, then Verify License.
How many servers, users and devices can I have?
Users and devices are unlimited. Free, Plus and Pro cover 1 Emby server, Harbor covers 2 and Whale covers 5.
How do I move LucidCore to a new server?
Remove the old server from your account page, then install the plugin on the new server and paste the same key.
What happens if I stop paying?
Your plan stays until the end of the paid month, then your account goes back to Free. If more servers are linked than your plan covers, LucidCore pauses on all of them until you remove the extra ones. Your settings stay saved in Emby.
I lost my license key.
If you added a recovery email to your account, select Sign in, then I already have a key, then Forgot your key? We email you a code so you can get back in. If you did not add an email, contact us.
Someone else has my license key. What do I do?
Generate a new key from your account page. The old key stops working at once, on this site and on every Emby server using it. Paste the new key in each Emby server: Dashboard, Plugins, LucidCore. Your servers and settings are kept.
Privacy and your data
What leaves my server?
- License check, every 15 minutes: your license key and your Emby server’s ID, sent to lucidcore.tv. The answer gives your plan and this month’s counts.
- Requests from Emby, on Free and Plus: each request sends one count to lucidcore.tv, with only your license key and server ID. Not the title, and not who asked.
- Update check, once a day: the plugin asks lucidcore.tv for the latest version number.
- TMDB, only if you add a TMDB key: your server asks TMDB for trending lists and other titles, with your own key.
- Seerr, only if you use requests: your server talks to your own Seerr.
- LucidFlow, only if you use it: for each new request, the public details of that title (name, summary, genres, language, studios) and your server descriptions go to lucidcore.tv, which asks an AI to choose a server. Each sort also sends one count.
lucidcore.tv does not receive your watch history, library list or media files. Seerr manages its own user links and requests. LucidFlow sends the public title details and server descriptions listed above.
Does LucidCore change my library?
No. It never edits your files or the information Emby keeps about them. Turn a feature off and Emby behaves as it did before.
Is LucidCore made by Emby?
No. LucidCore is an independent plugin and is not affiliated with Emby.
When something goes wrong
Where do I find the logs?
In Emby, open Dashboard, then Logs, and look for lines that mention LucidCore. Include them when you ask for help, it saves a lot of back and forth.
The plugin doesn’t appear in Emby.
Check that the file sits directly in Emby’s plugins folder and that you fully restarted Emby. The troubleshooting guide goes through every case.
Where can I get help?
Use the contact form or write to contact@lucidcore.tv. A person answers.
Still stuck?
Tell us what you tried and paste your logs. A person will answer.